CONTACT

We’re here to help.

For product, delivery, order or return questions, email [email protected].

Help with an order

Include your order number and a short description of the issue. Do not send passwords or full payment-card details. You can also check order and parcel tracking.

Product questions

Include the product name or page link. View the full collection and check the product page for the selected options, price and care guidance. Choose the listed options on each product page to check current availability before ordering.

Delivery and returns

See shipping & delivery and returns & exchanges. Returns are handled in China. Contact us for the correct return instructions before posting an item; the company correspondence address is not a return address.

LUNALAMI customer care

Contact [email protected] for help. For formal store information, see our Terms & Conditions and Privacy Policy.

Updated 25 October 2026.