RETURNS & EXCHANGES

A clear way to request a return.

Contact [email protected] within 30 days of delivery to request a return of an unused item. Your mandatory consumer rights are unaffected.

At a glance: 30-day change-of-mind requests for unused items; obtain return instructions first. Change-of-mind return postage to China is paid by you. For an accepted damaged, faulty or incorrect-item claim, we cover reasonable return postage where required, by prior agreement. Approved refunds go to the original payment method.

Which items can I return?

Return items unused, with their original tags and packaging, and in a condition suitable for resale. Keep reasonable packaging needed to protect the item in transit. A hygiene restriction applies only where the product was supplied with a hygiene seal, that seal has been removed and applicable law permits that restriction; it never removes rights for faulty or misdescribed goods.

How do I request a return?

Email your order number, the item and the reason for your request. For a damaged, faulty or incorrect item, include a description and helpful photos if available. We will confirm the appropriate remedy and return instructions. Contacting us promptly helps investigation; the 30-day change-of-mind window does not shorten statutory defect rights.

Where do I send a return and who pays postage?

Returns are handled in China. Obtain authorization and the correct order-specific return address before posting an item. Do not return items to the sender or our company correspondence address. For a change of mind, you pay return postage, which may be substantial for an international parcel. For an accepted faulty, damaged or incorrect-item claim, we cover reasonable return postage where a return is required; agree the method and cost with us first. Applicable law may provide additional rights.

When will I receive my refund?

After the returned item is received and inspected, we will tell you the outcome. Approved refunds are submitted to the original payment method within five business days, or sooner where law requires. Your bank or payment provider controls the time it takes to appear. We do not charge a restocking fee. For change-of-mind returns, optional upgraded delivery charges, if any, are not refunded unless required by law.

Can I return a bundle or exchange an item?

To return a complete bundle for a change of mind, return all its components. Contact us about a faulty component or a partial return so we can agree the appropriate remedy and fair allocation of the amount actually paid. Exchanges depend on availability; support may arrange a return and a new order instead. We do not promise replacement stock before confirming it.

Can I cancel before dispatch?

Email [email protected] as soon as possible to request cancellation. If an order has already been dispatched, the return process applies. Nothing in this policy limits cancellation, refund or other rights that apply in your country.

Updated 3 November 2026.