QUESTIONS & ANSWERS
A closer look at LUNALAMI.
The pieces, the details and the answers before you choose.
What can I order?
Browse clothing, dresses, intimates, lounge, shoes and bags, jewellery, beauty and curated bundles in our shop. Each product page shows its current price, available options and ordering controls. Select any required size or colour before adding a style to your bag.
What is inside a bundle?
Each bundle page lists its included pieces separately. Check the exact items, quantities and any required size or colour choices before adding it to your bag. Individual products and the complete bundle total are shown so you can compare the options; styling props are not included unless listed.
Where do orders ship from, and how long do they take?
Standard shipping is included in the displayed product price, with no minimum spend. Orders may ship from China. Processing time and carrier transit time vary by item and destination. For a current estimate before buying, email [email protected] with the product link and delivery country. Read shipping & delivery.
How do returns work?
Request a change-of-mind return within 30 days of delivery. Returns are handled in China and return postage for a change of mind is your responsibility. Contact us for authorization and the correct address before posting. See the full policy; statutory rights for faulty goods are unaffected.
How can I pay?
Card payments are processed by Stripe. PayPal is selectable in the payment section at checkout. Express wallets appear only when supported by your device, browser, region and payment account. The payment section shows the methods available for your order. Pay-over-time options are subject to provider approval and terms.
What if something arrives damaged or incorrect?
Email [email protected] with your order number, a description and helpful photos if available. We will review the appropriate remedy. For accepted faulty, damaged or incorrect-item claims, we cover reasonable return postage where a return is required; agree the method and cost with us first. Your statutory rights are unaffected.
Do I need an account to order?
No. You can check out as a guest. Use an email address you can access for your receipt and order updates, and keep your order number for tracking.
Can I cancel or change an order?
Contact us as soon as possible before dispatch. If your order has already been dispatched, the returns process applies. If an agreed shipping timeframe cannot be met, our delay policy explains your options.
Can I recommend LUNALAMI as an affiliate?
Yes. Read our affiliate program guide for registration, the current 10% commission plan, the 12-month reward period, referral tracking and disclosure guidance. The 10% is an affiliate commission, not an automatic customer discount. Your portal shows the applicable plan and commission status.
Where is my order?
Use order tracking with your order number and billing email. Once a carrier number is available, use the parcel-tracking section on that page.
How do I use and care for my accessories?
Each active product page includes the available product details, how-to-use and care guidance. Follow any instructions supplied with the item. For support, email [email protected].
Updated 3 November 2026.